Privacy Policy
Last updated: September 2026
At MerakaJoy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect through our website, why we use it and the rights you have in relation to your personal data.
1. Who is responsible for your data?
The data controller responsible for your personal information is:
MERAKAJOY S.L.
NIF: B93858470
Registered address: C/Francesc Carbonell 35, 08034 Barcelona, Spain
Barcelona, Spain
Email: contact@merakajoy.com
2. What information do we collect?
When you contact us or submit a form through our website, we may collect information such as:
Your name
Company or organisation
Email address
Telephone number
Information about your project, event or workshop
Preferred dates or timing
Any other information you choose to include in your enquiry
We may also receive technical information relating to visits to our website, such as browser, device and website usage information, where this is collected through Squarespace or permitted analytics technologies.
Please do not include sensitive personal information in the free-text fields unless it is genuinely necessary for your enquiry.
3. Why do we use your information?
We use personal information submitted through the website to:
Respond to enquiries
Understand your gifting, event or workshop requirements
Prepare concepts, proposals or quotations you request
Communicate with you about a potential or existing project
Provide our services where you decide to work with us
Manage our business relationship and associated administrative requirements
Maintain the security and operation of our website
Understand how our website is used, where analytics have been enabled in accordance with applicable cookie requirements
We do not currently use information submitted through our enquiry forms to subscribe you automatically to a marketing newsletter.
4. Legal basis for processing
Depending on the reason we are processing your information, our legal basis may be:
Taking steps at your request before entering into a contract or performing a contract — for example, when you contact us about a project, request information or work with MerakaJoy.
Compliance with legal obligations — where we are required to retain or process information for accounting, tax or other legal purposes.
Legitimate interests — where necessary for the reasonable administration, security and operation of our business and website, provided those interests do not override your rights and freedoms.
Consent — where consent is legally required, including for certain non-essential cookies or similar technologies.
5. How long do we keep your information?
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
If your enquiry develops into a business relationship, relevant information may be retained for the duration of that relationship and afterwards for the periods necessary to comply with applicable legal, tax, accounting or contractual obligations.
If an enquiry does not result in a project, we will not retain the information indefinitely and will periodically delete information that is no longer reasonably required.
6. Who processes your information?
We do not sell your personal information.
We may use trusted service providers where necessary to operate MerakaJoy and its website. These providers may process personal information on our behalf and are required to handle that information in accordance with applicable data-protection requirements.
Our website is currently hosted and operated using Squarespace, which may process information associated with website operation, form submissions and related services.
Information may also be disclosed where required by law or by a competent public authority.
7. International data transfers
Some technology providers we use may process information outside Spain or the European Economic Area.
Where personal information is transferred internationally, appropriate safeguards required by applicable data-protection law will be used, where necessary.
8. Your rights
Under applicable data-protection law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request portability of your data where applicable
Withdraw consent at any time where processing is based on consent
The AEPD confirms these rights as part of the information that controllers should provide to individuals. AEPD
To exercise your rights, contact:
Please include enough information for us to identify your request.
You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your personal information has been processed in breach of applicable data-protection law.
9. Cookies and website analytics
Our website may use cookies and similar technologies necessary for the website to function and, where enabled, technologies that help us understand how visitors use the website.
Where required by law, non-essential cookies will not be used without the appropriate consent.
More information about the cookies used on this website and how you can manage your preferences is available in our Cookie Policy.
10. Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, particularly if our website, services or legal obligations change.
The latest version will always be published on this page, together with the date of the most recent update.
12. Contact
If you have any questions about this Privacy Policy or how MerakaJoy handles personal information, please contact:
MERAKAJOY S.L.
contact@merakajoy.com
C/Francesc Carbonell 35, 08034 Barcelona, Spain